All About Utility Bills in Hangzhou

1：How to Pay Utility Bills in Hangzhou?

Paying utilities in Hangzhou is convenient with mobile payment tools like Alipay or WeChat Pay. Taking Alipay as an example, you only need the account numbers for electricity, gas, and water (obtained from your landlord or housing agent) to complete payments.

Note: Some residential compounds or districts may have unique payment systems (e.g., on-site payment at property management offices). Details for special cases are explained below.

Step 1: Find the "Utilities" section on Alipay – If it’s not on the homepage, go to "More" and locate it under the "Convenient Life" category.

Step 2: Add your utility accounts – Click the "Add" icon to input your account information. For electricity payments:

Select the "Electricity" icon, enter your account number, name the account (e.g., "My Home"), and enable payment permissions. You’ll see the outstanding amount on the next page – you can pay the full amount or prepay extra. Electricity bills are usually issued on the 2nd-3rd of each month, with a deadline of the 12th. For convenience, set up "Automatic Payment" (remember to cancel it when moving out).

Water bill payment: Confirm with your landlord/agent if an Alipay account is available, or if you need to pay at the property management office (common in Binjiang District). If using Alipay, select "Water" → choose the correct water supplier for your area → enter your account number. Automatic payment is also supported.

Gas bill payment: Most districts support Alipay payment (select the correct gas company first): - Gongshu, Xihu, Shangcheng, Jianggan, Binjiang Districts: Choose "Hangzhou Gas Company" (杭州天然气有限公司). - Yuhang, Linping Districts: Choose "Ganghua Gas Company" (杭州港华燃气有限公司).

Special note for Xiaoshan District: Gas payment varies by supplier – most require prepayment. Some suppliers offer on-site top-up at their offices or via their own apps; only "Hangzhou Xiaoshan Pipeline Gas Developing Company" supports Alipay. Confirm details with your landlord/agent.

Reminder: Loft/studio apartments may have unique payment rules. Always verify with your agent/landlord to avoid late fees.

2：What are the unit prices for electricity, gas, and water?

Residential utility prices follow a "tiered pricing" system (higher consumption = higher unit price), reset annually. Commercial-residential properties (e.g., lofts) have higher prices – confirm with your agent.

Electricity Price (RMB/kw·h)

Gas Price (RMB/cubic meter)

Water Price: 2.95 RMB/ton (residential).

Some properties charge air conditioning fees separately – confirm with your agent for details.

3：About utility meters

You don’t need to read meters daily, but knowing their locations helps verify usage or report issues:

Electricity meters: Usually in a corridor/stairwell cabinet (outside your apartment).

Gas meters: Typically in a kitchen cabinet or on the balcony. Some require bi-monthly manual reading (reported to the gas company) or on-site reading by staff.

Water meters: Located in corridor/stairwell cabinets (similar to electricity meters).

Tips to check for leaks/theft: Turn off all appliances → if the meter still runs, contact your landlord/utility company immediately. For high bills, request a meter inspection from the supplier.

4：How to get the tax invoice for utility fees?

Invoices are required for company reimbursement – here’s how to obtain them:

Electricity invoice: 1. On-site: Bring Alipay transaction screenshots to the local electricity bureau. 2. Digital: Apply via the "State Grid App" (requires the landlord’s in-person verification).

Gas invoice: Search the WeChat official account "杭州天然气有限公司" (Hangzhou Gas Company) → enter "19楼服务厅" (19th Floor Service Hall) → select "电子发票" (Digital Invoice) → input your gas account number to apply.

5：Water, electricity, and gas fee payment and management services for corporate customers

For companies needing to manage employee utility payments and invoices, PLUS Agency offers a specialized service to simplify processes:

• Service fee: RMB 300/apartment/month
• Includes:
  • Advance payment of utility bills
  • Collection of tax invoices (fapiao)
  • Monthly/quarterly reconciliation and reimbursement support

Bilingual Mini-Program of Apartment Listings